Open disclosure programs, like PEARL (Process for Early Assessment, Resolution, and Learning) – The Risk Authority Stanford’s communication and resolution program – are a way to mitigate events like this where preventable harm has transpired. CNN sites that CRPs can save hospitals money – because when people feel valued and heard, they are more likely to negotiate a settlement rather than sue.
More than this, they are a channel for facilitating open communication, informing future safety implementations, and helping patients become whole. There is a way to provide patients with an explanation and an apology – there is a way to do what is right. Every time a mistake is made to the detriment of a patient is the right time to say “I’m sorry.”
Stanford is committed to this vision, and is part of the Collaborative for Accountability and Improvement (along with the University of Washington, the University of Michigan, the Cleveland Clinic and Beth Israel Deaconess Medical Center in Boston) to encourage the proliferation of programs like PEARL.
Leilani Schweitzer, assistant vice president of communication and resolution for TRA Stanford, eloquently articulates the need for CRPs:
“One hundred thousand people will die in the U.S. this year because of preventable mistakes. This means this year, there will be 100,000 opportunities to learn. A hundred thousand lives we should honor. A hundred thousand opportunities to choose truth and compassion over deny and defend.”
To read the full article on CNN, click here.
By: Jeff Driver, CEO