The Risk Authority Stanford will host the Communication and Resolution Program (CRP) Leader Retreat to Improve Patient Safety. The Collaborative for Accountability and Improvement and the National Patient Safety Foundation are proud sponsors of retreat that will take place February 18 – 19, 2016, in Palo Alto, California.
Communication and Resolution Programs
Though the definition of a CRP is relatively straight forward, the idea is not. A communication and resolution program is a process that healthcare organizations may use for the early investigation of unanticipated, adverse medical outcomes; to handle claims associated with them; to communicate about the event with patients; and to resolve the situation with appropriate measures. Successful CRPs require transparency and openness, and do whatever they can to ease the burden of patients and families who have suffered harm.
Communication and resolution programs are relatively new, and are often misunderstood. Many in the fields of insurance and healthcare have spent so long practicing “deny and defend” that the idea of voluntary communication and transparency may seem counter intuitive. But CRPs are not only the right way to do business for patients and providers, allowing them opportunities for healing and growth, they also make good business sense.
How to Effectively Implement a CRP
The ingredients for a successful CRP are complex and multifaceted, but the facts are that patient safety and engagement are some of the most important and game-changing issues in need of attention. At this retreat, healthcare leaders will learn how to implement CRPs effectively in their organizations.
Five experts who lead the most esteemed CRP programs in the country will share implementation strategies, facilitate group discussions, and use simulation-based learning to prepare your organization for successful CRP adoption.
At the conclusion of this two-day program, participants will be able to:
- Define the core components of a CRP and why each component is critical to a CRP’s effectiveness.
- Describe the common barriers healthcare organizations experience when implementing a CRP and the strategies for overcoming them.
- Conduct a CRP gap analysis at their institution and interpret the results.
- Develop a plan for their organization to effectively implement a CRP.
By: Jeff Driver, CEO
Jeff has more than 25 years of experience as a risk management professional and has managed the enterprise risk in community, tertiary, and academic medical centers. A frequent speaker and author on risk management issues, Jeff has expertise in incorporating and managing subsidiary insurance companies, assuring organization corporate compliance, claims and litigation management, patient safety and loss control, employment practices consulting, and the development, reorganization, and implementation of alternate risk financing programs.
Jeff currently serves as the chief executive officer of The Risk Authority Stanford, and as the chief risk officer of Stanford Health Care and Stanford Children’s Health. Before joining Stanford, he was chief risk officer and director of regulatory advocacy at the Beth Israel Deaconess Medical Center in Boston.