When is apologizing the right thing to do? How do you apologize and who do you involve? In this webinar we will discuss and explain the South Carolina “Apology Law”, address common misconceptions, and provide you with strategies linking apology, disclosure, and communication to claims resolution.
1. Describe the South Carolina Unanticipated Medical Outcome Reconciliation Act and how it applies to your organization.
2. Describe how PHLIP utilizes apology, disclosure, and communication to impact member claims.
3. Identify how your organization currently handles apology and communication regarding unanticipated outcomes and one change you would like to institute.
This webinar offers 1.25 CNEs.