How should we respond when medicine hurts instead of heals? This is a question that, unfortunately, many of us in the healthcare profession must ask every day.

We know many of you are gearing up for Medicine X this September; one of the most innovative and exciting conferences of the year.

Med X 1

We’re inviting you to a pre-conference event on Thursday, September 15, 2016, hosted by the Innovence Lab Stanford – a center for healthcare risk innovation at The Risk Authority Stanford, serving Stanford Health Care and Stanford’s Children Health. In this first-of-its-kind event, the Innovence Lab Stanford and Medicine X will bring together a diverse group of people, including patients and clinicians who’ve experienced medical error first hand, to use Design Thinking to spark fresh perspectives and develop actionable solutions that promote trust, healing and learning.

Design Thinking is a breakthrough human-centered model for innovation and problem solving that can be applied to tackle the biggest (and smallest) issues in healthcare.  With a laser focus on the real needs of the end-user, Design Thinking has huge potential to help families, patients, providers and healthcare organizations to unlock new and uniquely effective ideas for making the experience after medical error one that heals, rather than causes further hurt.

What you’ll experience:

The day will be a combination of breakout sessions and keynote talks. You will hear from experts in Design Thinking and Communication & Resolution Programs, such as Stanford’s PEARL program (designated the “gold standard” by the Wall Street Journal).

Learn to Design

During the breakout sessions, you and your small team will experience the design thinking process, inspired by the real stories of patients and providers:

  • Empathize: Learn about the unmet needs of patients and providers using qualitative research techniques.
  • Define: Download learnings, uncover insights, and identify opportunity areas for design.
  • Ideate: Generate new ideas inspired by patient and provider end users, selecting the most promising to build and test.
  • Prototype: Learn how to build, test, and refine your ideas through rapid, hands-on prototyping.

Build the Momentum

Our interactive keynotes will explore:

  • What are the biggest challenges and opportunities patients and providers face after medical error?
  • How can we bring together patients, providers, and hospital administrators to promote healing and learning?
  • How can we use the tools of design thinking to improve the health care experience?

What you’ll take away:

  • An immersive learning experience in how to use the tools of design thinking for enhancing every area of your practice
  • A comprehensive understanding of the needs of patients and clinicians in the aftermath of medical errors
  • Innovative ideas, tools and change concepts to improve and enhance existing medical error resolution policy/programs. Together, we will identify a set of core values and design principles to help hospitals craft effective models for promoting healing and learning after medical error – Everyone Included. Due to the unprecedented participation in our last Medicine X event (ultimately standing room only), we encourage you to contact us as soon as possible to reserve your seats.

See you September!

By: Jeff Driver, CEO

Jeff-Driver1Jeff has more than 25 years of experience as a risk management professional and has managed the enterprise risk in community, tertiary and academic medical centers. A frequent speaker and author on risk management issues, Jeff has expertise in incorporating and managing subsidiary insurance companies, and assuring organization corporate compliance, as well as in claims and litigation management, patient safety and loss control, employment practices consulting, and the development, reorganization and implementation of alternate risk financing programs.

Jeff currently serves as the chief executive officer for The Risk Authority Stanford, and as the chief risk officer of Stanford Health Care and Stanford Children’s Health. Before joining Stanford, he was chief risk officer and director of regulatory advocacy at the Beth Israel Deaconess Medical Center in Boston.