Pioneering Peer Support Programs

Voices of Experience

Pioneering Peer Support Programs #Voices of Experience.


Clinicians encounter many stressors during their careers, none more significant than a difficult patient event that results in harm. Acknowledging that clinicians seldom make use of traditional support services, leading health centers across the U.S. are pioneering Peer Support Programs that make available a trained and compassionate network of peers who can reach out and provide 1:1 support to a clinician experiencing stress.

In this live video event, we are honored to host the leading authority in the field, Dr. Jo Shapiro of Brigham and Women’s Hospital and Harvard Medical School, in conversation with Dr. Bryan Bohman, physician leader of Stanford Medicine’s Peer Support Program, to explore the following questions:

  • What is motivating leading institutions to establish Peer Support Programs?
  • How do Peer Support Programs work? How do they differ from existing support services?
  • How effective are they? What does the data say?
  • What best practices have emerged?
  • What challenges need to be overcome?


Pioneering Peer Support Programs: Full Webcast

Drs. Jo Shapiro, Bryan Bohman and Dana Welle explore pioneering Peer Support Programs: Identifying the need for a Peer Support Program and Program Design. Challenges and Lessons Learned.

A Personal Journey into Peer Support Programs

Dr. Bryan Bohman of Stanford Health Care shares a heartfelt story of how he became involved in developing a Peer Support Program for clinicians at Stanford Medicine.

Building a Peer Support Program

Dr. Jo Shapiro describes how she pioneered a clinician Peer Support Program at Brigham and Women’s Hospital, how she modeled the program and what the data has shown.

Implementing a Peer Support Program in Stanford’s children and adult hospitals

Dr. Bryan Bohman describes the journey of how Stanford Medicine developed and implemented a Peer Support Program for clinicians at both its adult and children’s hospitals.

Why should you develop a clinician Peer Support Program?

The panel discusses how to operationalize clinician Peer Support Programs and the various benefits that come along with doing so.

What are necessary steps once you are interested in starting a program?

Dr. Bryan Bohman discusses the steps necessary to establish a clinician Peer Support Program.

The importance of Peer Support Program training and the challenges that follow

A national leader in clinician peer support, Dr. Jo Shapiro discusses the importance of providing training for clinicians involved in Peer Support Programs.

Does it take a high-level leader to pioneer a Peer Support Program?

Difficult patient events happen, and it is important to have a clinician Peer Support Program in place. However, does it take a high-level leader to pioneer a clinician Peer Support Program? Dr. Bryan Bohman shares his answer of needing a well-respected clinician.

Supporting a peer support culture within your entire organization.

Drs. Jo Shapiro and Bryan Bohman address questions with personal examples from their experience of leading clinician Peer Support Programs.


dana_welle_cropModerator Dana Welle, DO, JD, FACOG, FACS

Chief Medical Officer, The Risk Authority Stanford; Co-Chair, Physician Wellness Committee; and Director, Peer Support Program, Stanford Medicine

Dana Welle currently serves as Chief Medical Officer of the Stanford University Medical Network Risk Authority, LLC. She is the director of the physician Peer Support Program and co-chair of the Physician Wellness Committee for the Stanford Medicine. Dr. Welle has more than 16 years of clinical experience as an obstetrician-gynecologist. She is a fellow in the American College of Obstetricians and Gynecologists (ACOG) and the American College of Surgeons (ACS). She is also a member of the State Bar of California.

Dr. Welle’s combined educational degrees, coupled with her clinical background, uniquely stregthens the relationship between the medical staff and The Risk Authority, bringing a unique perspective to risk management issues.

jo_shapiro_cropJo Shapiro, MD, FACS

Director, Center for Professionalism and Peer Support and Chief, Division of Otolaryngology, Dept. of Surgery, Brigham and Women’s Hospital Associate Professor of Otolaryngology, Harvard Medical School

Dr. Jo Shapiro is the director of the Center for Professionalism and Peer Support and Chief of the Division of Otolaryngology in the Department of Surgery at the Brigham and Women’s Hospital and an Associate Professor of Otolaryngology at Harvard Medical School.

Dr. Shapiro launched the BWH Center for Professionalism and Peer Support in 2008. Since that time, the Center has become a model nationally and internationally for institutions seeking to develop peer support and to create a culture of trust to help mitigate the epidemic of burnout that is plaguing the medical profession.


bryan_bohman_cropBryan Bohman, MD

Associate Chief Medical Officer, Stanford Health Care Associate Professor of Anesthesiology, Stanford School of Medicine

Bryan Bohman, M.D. is Associate Chief Medical Officer at Stanford Health Care and Clinical Associate Professor in the Department of Anesthesiology. He graduated from the University of Chicago Pritzker School of Medicine, completed residencies at Stanford in anesthesiology and internal medicine, and is board certified in both specialties.

An interest in clinical quality improvement and medical staff governance led to a term as President of the SHC Medical Staff in 2007. Dr. Bohman became SHC’s first elected Chief of Staff in 2008 and served in that role for three years, after which he was appointed as SHC’s first Associate Chief Medical Officer. In that role, his primary responsibilities include quality, safety and performance improvement, along with medical staff organization, physician wellness and professional satisfaction issues.