Communication and Resolution Programs:

Voices of Experience

In partnership with Aon, Lockton UK, MedPro Group and SorryWorks!, we are proud to present this exclusive webcast:

 

Communication and Resolution Programs:
Voices of Experience.

Communication and Resolution Programs (CRPs) promise to reduce liability costs, promote a culture of safety and provide a vehicle for disclosure and healing between providers and patients after a medical error. Over the past decade, several CRPs have been pioneered and studied at leading medical centers.

In this live webcast event, we brought together three leading voices in the field – a health law scholar, a physician and a patient, to discuss:

Topics will include:

  • Have CRPs delievered on their promise?
  • What do the data show?
  • What best practices have emerged?
  • What challenges need to be overcome?
  • What resources are available to institutions interested in exploring or strengthening CRPs?

WEBCAST VIDEOS

Communication & Resolution Programs: Full Webcast

Tom Gallahger, Michelle Mello, Leilani Schwietzer and Elaine Ziemba explore Communication Resolution Programs: What does the data show? What best practices have emerged? What challenges need to be overcome? And how might CRPs build trust with patients?

The Patient Perspective on Communication & Resolution Programs

Leilani Schweitzer discusses how Communication and Resolution Programs can build trust between patients and providers after medical error.

What does “resolution” mean in Communication & Resolution Programs?

The panel discusses the various forms positive resolution between patient and provider can take after a medical error including and in addition to possible compensation.

Communication & Resolution Program Myths & Realities

Dr. Tom Gallagher discusses implementation of Communication and Resolution Programs: Myths, Lessons learned and resources available to those seeking to create or strengthen their program.

What does “resolution” mean in Communication & Resolution Programs?

The panel discusses the various forms positive resolution between patient and provider can take after a medical error including and in addition to possible compensation.

Why the low adoption of Communication & Resolution Programs?

Dr. Gallagher responds to the question, “Given the encouraging data, why isn’t there greater adoption of Communication and Resolution Programs programs?”

What is the biggest unanswered question regarding Communication and Resolution Programs?

Michelle Mello “What is the biggest unanswered question regarding Communication and Resolution Programs?”

Public policy as an incentive for Communication & Resolution Programs.

The panel addresses the role of public policy in providing incentives to healthcare institutions for adopting Communication and Resolution Programs.

OUR PRESENTERS

Gallagher1Thomas H. Gallagher, MD

Professor of Medicine and Associate Chair
University of Washington

Thomas H. Gallagher, M.D., is a general internist who is Professor in the Department of Medicine at the University of Washington, where he is Associate Chair for Patient Care Quality, Safety, and Value. He is also a Professor in the Department of Bioethics and Humanities. Dr. Gallagher received his medical degree from Harvard University, Cambridge, Massachusetts, completed his residency in Internal Medicine at Barnes Hospital, Washington University, St. Louis, and completed a fellowship in the Robert Wood Johnson Clinical Scholars Program, UCSF.

Dr. Gallagher’s research addresses the interfaces between healthcare quality, communication, and transparency. Dr. Gallagher has published over 85 articles and book chapters on patient safety and error disclosure, which have appeared in leading journals. At the University of Washington, he directs the UW Medicine Center for Scholarship in Patient Care Quality and Safety, and also directs the UW Program in Hospital Medicine. He currently serves on the Institute of Medicine Committee on Diagnostic Error in Healthcare.

MelloMichelle Mello, JD PhD MPhil

Professor of Law, Stanford Law School
Professor of Health Research & Policy
Stanford School of Medicine

Michelle Mello conducts empirical research into issues at the intersection of law, ethics, and health policy. She is the author of more than 140 articles and book chapters on the medical malpractice system, medical errors and patient safety, public health law, research ethics, the obesity epidemic, pharmaceuticals, and other topics. She currently serves as a Key Consultant to the National Program Office of the Robert Wood Johnson Foundation’s Public Health Law Research Program. Dr. Mello teaches torts and public health law.

She holds a J.D. from the Yale Law School, a Ph.D. in Health Policy and Administration from the University of North Carolina at Chapel Hill, an M.Phil. from Oxford University, where she was a Marshall Scholar, and a B.A. from Stanford University. In 2013, she was elected to the Institute of Medicine.

Leilani21Leilani Schweitzer

Patient Liaison
Stanford Medicine

Leilani Schweitzer did not choose a career in health care, it chose her. Nine years ago her son died after a series of medical mistakes, and now she works at the same hospital where those errors happened. As a Patient Liaison for Stanford University Hospitals Risk Management, Leilani uses her own experience with medical errors to navigate between the often insular, litigious and administrative sides of medical error; and the emotional side of the patient and family experience. Her work at Stanford has given her a unique view of the importance and complex realities of disclosure and transparency in health care.

Elaine ZiembaElaine Ziemba JD, MPH

Vice President, Risk Consulting, The Risk Authority
Managing Director, Risk Management, Stanford Medicine

Elaine Ziemba has over 30 years of healthcare and risk management experience to her credit. Before joining Stanford Medicine and The Risk Authority, Elaine held prominent positions within large healthcare systems, academic medical centers and professional liability insurance and insurance services firms. Elaine has also held an adjunct faculty position at the University of San Francisco’s graduate program, where she has taught a course on Health Care Law and Managed Care. Her wealth of knowledge and experience in the field of health care risk management is unquestioned.

Elaine holds a BA from the University of Maryland, a Master’s in Health Care Administration from George Washington University and a law degree from Golden Gate University.

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